Returns & Refunds

We want you and your dog to be completely happy with your PawRelief Co bed. If something isn't right, here's how our returns process works.

30-Day Return Window

You may return unused items in their original packaging within 30 days of delivery for a full refund.

Return Conditions

Item must be unused, unwashed, and in original condition
Item must be in its original packaging where possible
Proof of purchase (order number or receipt) is required

How to Start a Return

Email us at support@pawreliefcompany.store with your order number and reason for return. We'll provide instructions on how and where to send your item back.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we'll cover the cost.

Damaged or Defective Items

If your bed arrives damaged or defective, contact us at support@pawreliefcompany.store within 7 days of delivery with photos of the issue, and we'll send a replacement or issue a full refund at no extra cost to you.