Frequently Asked Questions

Ordering

How do I know which size bed to choose?

Measure your dog from nose to tail while lying down stretched out, then add a few inches. Check our size guide on each product page for exact measurements.

Can I change or cancel my order after placing it?

If your order hasn't shipped yet, contact us at [support email] as soon as possible and we'll do our best to accommodate changes or cancellations.

Shipping

Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States.

How long will it take to get my order?

Orders are processed within 1–2 business days and typically arrive within 5–7 business days after shipping. See our Shipping page for full details.

Product

Are your beds machine washable?

Most of our beds feature removable, washable covers. Check the specific product page for care instructions.

What makes your beds "orthopedic"?

Our beds use supportive foam construction designed to relieve pressure on joints and provide better support than standard filled beds — ideal for senior dogs, large breeds, or dogs recovering from injury.