Are your beds machine washable?

Most of our beds feature removable, washable covers. Check the specific product page for care instructions.

What makes your beds "orthopedic"?

Our beds use supportive foam construction designed to relieve pressure on joints and provide better support than standard filled beds — ideal for senior dogs, large breeds, or dogs recovering from injury.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States.

How long will it take to get my order?

Orders are processed within 1–2 business days and typically arrive within 5–7 business days after shipping. See our Shipping page for full details.

Shipping Information

At PawRelief Co, we know you want your pup's new orthopedic bed as soon as possible. Here's everything you need to know about how we ship your order.

Free Shipping

We offer free standard shipping on all orders within the United States. No minimum purchase required.

Shipping Destinations

We currently ship to addresses within the United States, including Alaska, Hawaii, and PO Boxes (some restrictions may apply to oversized items).

Processing Time

Orders are typically processed and packed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Delivery Time

Once shipped, orders typically arrive within 5–7 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships so you can follow its journey.

Order Tracking

A confirmation email with tracking information will be sent to you once your order leaves our warehouse. If you haven't received tracking info within 3 business days of ordering, please reach out to us at support@pawreliefcompany.store.

Shipping Delays

While we do our best to get every order out on time, occasional delays can happen due to high order volume, weather, or carrier issues. We appreciate your patience and will keep you updated if any delays occur.

Damaged or Lost Packages

If your order arrives damaged or doesn't arrive at all, please contact us at support@pawreliefcompany.store within 7 days of the expected delivery date, and we'll make it right with a replacement or refund.

Questions?

If you have any questions about your shipment, feel free to reach out to our support team at support@pawreliefcompany.store — we're happy to help.

What is your return policy?

We offer a 30-day return window on unused items in original packaging. Visit our Returns & Refunds page for full details.

My dog doesn't like the bed — can I return it?

We get it, dogs have preferences! Reach out to us at support@pawreliefcompany.store and we'll work with you on a solution.

We want you and your dog to be completely happy with your PawRelief Co bed. If something isn't right, here's how our returns process works.

30-Day Return Window

You may return unused items in their original packaging within 30 days of delivery for a full refund.

Return Conditions

• Item must be unused, unwashed, and in original condition
• Item must be in its original packaging where possible
• Proof of purchase (order number or receipt) is required

How to Start a Return

Email us at support@pawreliefcompany.store with your order number and reason for return. We'll provide instructions on how and where to send your item back.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we'll cover the cost.

Damaged or Defective Items

If your bed arrives damaged or defective, contact us at support@pawreliefcompany.store within 7 days of delivery with photos of the issue, and we'll send a replacement or issue a full refund at no extra cost to you.

Exchanges

Want a different size or style instead? Contact us at support@pawreliefcompany.store and we'll help arrange an exchange.

Non-Returnable Items

For hygiene reasons, items that have been used, washed, or damaged by the customer are not eligible for return.

Questions?

Reach out to us at support@pawreliefcompany.store— we're happy to help make it right.

Still Have Questions?

Reach out to us anytime at support@pawreliefcompany.store — we're happy to help.